Having trouble purchasing SnipNotes or restoring a previous purchase? This article covers the most common causes and solutions for both payment and activation problems.

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🆘 If the issue persists after following these steps, please Request Support for further assistance.

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Overview

Payment Issues

If you're encountering errors when trying to purchase SnipNotes, follow these troubleshooting steps:

Check Network Connection

Payment issues can sometimes be caused by network connectivity problems:

• Try connecting to a different Wi-Fi network or use cellular data
• Disable any VPN connections temporarily
• Make sure your network doesn't block App Store connections
• Check if other App Store purchases work on your network

Check Your Payment Method

Ensure you have a valid payment method configured in your Apple account:

iOS:

1. Go to Settings → [your name] → Media & Purchases